Order FAQs

1. Where is my Purchase? My item is experiencing a delay?

After we send your order, you will receive an email with the tracking information. If you don't see the email in your inbox, we suggest checking your spam folder. As a high-end brand, Heha Wellness Private Limited depends on third-party logistics companies to deliver orders. Please note that there may be occasional delays, which could add 1 – 3 days to your delivery time. Our support team at Heha Wellness Private Limited Will Actively assist in resolving any delays with the logistics provider on your behalf.

2. Was the Payment successful, but the order didn’t go through?

Such situations are frequently encountered, and we acknowledge that they can cause significant confusion. Please see the following clarification:

When making a payment, it is necessary to establish a secure connection between your banking partner and the merchant’s banking partner. However, their maybe Instances where delays or technical issues either bank can lead to incomplete communication and result in incorrect deductions or duplicate charges.

In these cases, the deducted amount will be refunded to your account within 5 – 7 business days once the banks resolved their discrepancies.

3. What is the process for receiving a refund?

Because of the type of products we provide, refunds or returns are not available after consumption. Yet, if you have legitimate concerns with the product, please contact us with as much specific information as possible, such as product photos and batch number to support your claim.

4. A damaged package was delivered to me.

We apologize for the unpleasant experience and will replace any damaged items during shipping. If they are not available, we will issue refunds. Please contact our WhatsApp support with your order information for a resolution within 24hours.

5. What is the estimated time for receiving home delivery?

We have experimented with home delivery, which is based on the location and pin code. Typically, it can take anywhere from 4 to 8 business days.

6. I haven’t received an email notifying me of dispatch/ confirming my order.

Shortly

Please send us an email and our team will contact you soon.

7.Could you verify that you have received my refund?

We will notify you by mail once we have received your return.

8. When can I expect to receive reimbursement?

Once the products are returned, you can expect to receive your refund within 7 – 8 business days.